What Kind Of Internet Tests Are Given When Applying For Customer Service Help Desk Tech Job

The Technical Back up test assesses candidates' power to to set up up, maintain, troubleshoot, and gear up issues relating to computer hardware, software, and networks for a company's staff or its customers.

It'south an ideal test for pre-employment screening of candidates applying for a variety of technical back up roles, including tech support agents and Information technology support specialists. A good candidate for a technical support job will exist able to display familiarity with basic calculating components, the ability to effectively investigate and identify the root causes of technical problems, and a high level of interpersonal skills.

This test requires candidates to demonstrate the ability to provide technical support in real-globe scenarios through a series of multiple-choice questions.

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Free Sample Questions for Technical Support Exam

Our sample questions are gratis for companies to apply on a trial plan. See more about our premium questions for paid plans below.

DNS Failure

2min

Easy

# of candidates

0-33%
34-67%
68-100%

Score

Piece of cake

MMCQ

Basic Computing

Networking

Technical Support

New

Public

A user working from home reports that every time she tries to go to www.google.com, all she receives is a message well-nigh how the site tin't be reached. However, she is all the same receiving email on that computer so she knows her internet is working. A quick bank check on your own computer shows that world wide web.google.com is up and working properly.

Elderly Customer

2min

Easy

# of candidates

0-33%
34-67%
68-100%

Score

Piece of cake

MCA

Interpersonal Skills

Customer Service

Public

An elderly customer calls with a problem finding some product information on your company's website. He is nice enough, just frustrated and hopeless considering he tin't find what he needs. The information he's looking for is too long and complicated to share over the phone. What are the all-time adjacent steps?

(Select all acceptable answers.)

Bug Report

2min

Easy

# of candidates

0-33%
34-67%
68-100%

Score

Easy

MCA

Troubleshooting

Identification

Technical Support

New

Public

Your company has recently released a software update for all versions of its main application, and a user has reported a problem with the mobile version of the application. As you lot begin troubleshooting the result, you quickly ostend that y'all need to file a non-critical problems report for the evolution team.

What should yous do before filing the problems report?

(Select all acceptable answers.)

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Premium Questions for Technical Back up Exam

TestDome offers a premium questions library with m+ unique, hand-crafted questions whose answers tin't be institute online. If you spot an answer somewhere online, we'll requite yous a refund.

Question Names

These premium questions are included in this pre-built test and can exist added to any multi-skill test. Please sign upward for a paid plan to view the questions in detail.

Production Defect, Angry Jones, Service Failure, Disquisitional Client, Charging Failures, Increment Storage, Ransomware, Browser Bug, IP Conflict, Inaccessible Authentication, Slow Computer, Blue Screen of Death, Unexpected Restarts, Boring Application, Refund Demand, Dead Zones, Cancelled Client, Eco Refrigerator, Avoiding Calls

Covered Skills

Testing of these skills is covered in this pre-congenital test because they're closely related. On our paid plan, you tin easily create your own custom multi-skill tests.

Interpersonal Skills

Customer Service

Bones Computing

Hardware

Technical Support

Software

Networking

Troubleshooting

Investigation

Identification

Angry Customer

Phone call Centre

Customer Complaint

Return Request

Procedure Improvement

Recommended Chore Roles

These are the job roles that we recommend for the Technical Support online examination.

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